D |
Dick McNeil |
Currently if you are in a hybrid model when you create an incident the access level is locked in for all subsequent updates. We would benefit from having the ability to create more restricted updates on a less restricted incident.
Use case would be to allow technicians working the incident to provide more proprietary information for internal staff in one update while in the next providing a more general status update for clients and external stakeholders without needing to create a separate incident. This should be an option for any new posts in an incident as well as publishing the RCAs.
Activity Newest / Oldest
Customer Success
Status changed to: Under review