2

Option to require Incident Managers to use Content Library verbiage exclusively


M
Mark Tancil

The people we have in the Incident Manager role are sometimes more junior employees who we don't want composing their own content for publication to our customers. We'd benefit if there was a feature flag that restricted the Incident Manager role to using just the language that comes from the Content Library with no ability to change the title or body when creating, updating or resolving incidents. Our intention would be that Administrators would still be able to write ad-hoc text when creating or updating incidents, but that Managers would be "locked down" to exactly what was in the Content Library. We'd still want Managers to be able to select components and make those kind of choices on the Incident creation screen, just not write text. We realize this isn't for everybody so would envision it as a per-tenant feature flag.

A

Activity Newest / Oldest

C

Customer Success

Q1 2024 we will add an enhancement to include this functionality


C

Customer Success

Status changed to: Planned