2
Incident Update Type - All Options at create
- Live
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D |
Dirk Moore |
When creating a new Incident the Update Type defaults to Informational and cannot be changed. When updating the ticket additional options become available (Informational, Closed, Investigating, Monitoring, Identified). An Incident can be opened up at any stage of the investigation. I should be able to choose "identified" as my first Update Type so that the Component Status can be Degraded, Unavailable, etc.
Activity Newest / Oldest
Customer Success
This functionality is currently live and available on the platform.
Customer Success
Status changed to: Live
Evan Raines
Status changed to: Under review
Evan Raines
Thanks you for the feedback, I have brought this request internally for review