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Set access level per update in a single incident


D
Dick McNeil

Currently if you are in a hybrid model when you create an incident the access level is locked in for all subsequent updates. We would benefit from having the ability to create more restricted updates on a less restricted incident.
Use case would be to allow technicians working the incident to provide more proprietary information for internal staff in one update while in the next providing a more general status update for clients and external stakeholders without needing to create a separate incident. This should be an option for any new posts in an incident as well as publishing the RCAs.

A

Activity Newest / Oldest

C

Customer Success

Status changed to: Under review